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frequently asked questions (FAQ)

How do I track my order?

After payment confirmation, we send a tracking code by email so you can track your order in real time.

Can I change or cancel my order after purchase?

Changes or cancellations are only possible before shipping. Please contact our customer service as soon as possible.

Do the products have a warranty?

Yes! All products are guaranteed against manufacturing defects. The period may vary depending on the manufacturer.

How do I request an exchange or return?

Simply contact our customer service team with your order number and the reason for your request.